商品到貨享七天鑑賞期/猶豫期之權益（⚠️ 請注意：鑑賞期/猶豫期非試用期），依法辦理退貨商品必須是全新狀態且包裝完整(包含主機、附件、內外包裝、隨機文件、贈品等)。如商品一經拆封或使用致商品價值受損，我們將向消費者就商品一部或全部價值減損收取適當之費用(回復原狀、整新費)，否則將影響退貨的權限。請先確認商品正確、外觀可接受，再行開機/使用，以免影響您的權利，祝您購物順心。
- 為保障您購物權益，開箱過程請全程錄影；如有問題請透過MildLife「聯絡我們」頁面與客服聯繫，祝您購物愉快。
- 鑑於衛生除商品本身有瑕疵外，未拆封商品仍享有十天猶豫期之退貨權利。但已拆封 (如剪標、下水等情形…)，依據《通訊交易解除權合理例外情事適用準則》第二條規定，商店無法接受退換貨。
- 已使用之優惠券於完成結帳後即為無效，退貨申請成立後也無法取回優惠券，敬請見諒。
- 當退貨成立後，即代表同意我們的退貨原則，並接受我們代為處理發票作廢及相關的後續處理事宜
- 麥克風套或類似耗材使用上容易沾染唾沫，鑒於衛生關係，故不採取7日內無條件換貨，感謝配合。
Products are entitled to a seven-day inspection period/cooling-off period upon delivery (⚠️ Please note: The inspection/cooling-off period is not a trial period). In accordance with the law, products returned must be in brand-new condition with complete packaging (including the main unit, accessories, inner and outer packaging, accompanying documents, free gifts, etc.). Should a product be unsealed or used, resulting in a reduction of its value, we shall charge the consumer an appropriate fee for partial or full depreciation (restoration/refurbishment fee); otherwise, the right to return may be affected. Please ensure the product is correct and the appearance is acceptable before switching on/using the item, so as not to affect your rights. We wish you a pleasant shopping experience.
- To protect your consumer rights, please record the entire unboxing process. Should you have any queries, please contact our customer service via the “Contact Us” page on MildLife. We wish you a pleasant shopping experience.
- For hygiene reasons, unless the product itself is defective, unopened items remain eligible for the ten-day cooling-off period return right. However, once opened (e.g. tags removed, washed, etc.), in accordance with Article 2 of the Reasonable Exceptions to the Right of Withdrawal in Distance Transactions, returns or exchanges cannot be accepted.
- Promotional vouchers used shall become invalid upon completion of checkout. Once a return request is approved, the voucher cannot be retrieved. We appreciate your understanding.
- Upon approval of your return, you are deemed to have agreed to our return policy and consent to our handling of invoice cancellation and related subsequent matters on your behalf.
- Microphone covers and similar consumables are prone to saliva contamination during use. For hygiene reasons, unconditional exchanges within seven days are not applicable. Thank you for your understanding.
